Return & Refund Policy – Overview
This Return & Refund Policy applies to all purchases made through WizzWare, including apparel, digital downloads, software, and services.
At WizzWare, we are committed to providing a clear and transparent experience for all purchases.
Apparel and Physical Product Returns
We accept returns on unworn and unwashed apparel within 30 days of delivery. Items must be in original condition with tags attached. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds will be issued to the original payment method once the returned item is received and inspected.
GoPro OneReel Video Processing Service
Due to the custom nature of our video processing service, all sales are final once processing has begun. If you experience an issue with your final video, please contact us and we will work to resolve it.
Digital Products – eBooks & Downloads
All digital product sales are final. Once a file has been delivered or downloaded, it cannot be returned or refunded.
Software Products
Software purchases are non-refundable once access or download has been provided. If you experience an issue with your software, please contact us and we will work to resolve it.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide a replacement or full refund as appropriate.
How to Request a Return
To request a return or report an issue, please contact us through our website and include your order number and details of your request.
This policy is available to all customers and does not require login or account access.
If you have questions, please contact us through the website contact page.